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Returns Specialist - $13.50/hour

In order to be considered for this position, you must complete the following survey:
https://www.cindexinc.com/c/9671A7
DEMDACO's purpose statement is very simple; pursue business the way it ought to be done. We're committed to the notion that business does not have to be solely a financial endeavor. It is first, and foremost, a human endeavor. Founded in 1997, DEMDACO offers a hand-selected collection of tailor-made products that celebrate how people live in their homes, engage with family and friends, and treat themselves.
DEMDACO products are as diverse as the people buying them, but we strive for them to have one important thing in common: to lift the human spirit. Our hope is to offer DEMDACO products that reflect a person's desire to nurture goodness in their own lives and in the lives of others.
We have an immediate need for a Returns Specialist to join our team!
Briefly describe the position responsibilities:
The returns specialist is responsible for receiving, logging and adjusting inventory on inbound returns. Along with the returns process, he/she will also be responsible for investigating and adjusting damaged product encountered in the various inventories. This job requires a high school diploma or its equivalent, with a minimum of one year of experience in warehouse operations and proficient computer skills. The position will follow guidelines as provided by the Receiving Supervisor and will initiate activities within the areas of responsibility to accomplish daily, weekly, monthly, and quarterly goals. Performs functions requiring independent decision-making with accurate results.
Essential Duties and Responsibilities include the following: (additional duties as assigned) Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Warehouse Duties include (40% of the time)
Using a hand jack to maneuver pallets of returns to the returns area
Organizing and gathering information pertaining to the received returns
Using a hand jack, cart and/or stock picker to put away returns back into their respective inventory
Making proper use of Cubiscan equipment to assist in the receiving and data entry of (non-return) new items as they are unloaded from inbound trailers/containers.
Occasionally filling in for the Receiving Clerk, which would include receiving, tagging, and logging of information related to the unloading and processing of new merchandise as it arrives.
Occasionally train and work as an order filler within the order filling areas as workload dictates. These duties would include the use of RF scanners, and would require constant walking and lifting of packaged items and boxes ranging from 1-35 lbs.
Other duties as assigned
Administrative Duties include (60% of the time)
Receive and process inbound returns
Communicate verbally and in writing with supervisors, colleagues, and other internal DEMDACO departments as it relates to the returns process
Research and communicate inventory issues as it may relate to the returns process
Gather damaged product from various inventories, log and decrement inventory appropriately
Use Telnet, radio frequency guns and Oracle WMS data base throughout the day for various returns processes
Work independently, making decisions within area of responsibility with limited direction from Supervisor
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:
Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan
Decision Making - Drawing correct and realistic conclusions and making timely decisions based on available information.
Integrity - Behaving ethically (doing the right thing) and acting fairly; Treats others with honesty, fairness and respect; Makes decisions that are objective and reflect the just treatment of colleagues; Takes responsibility for accomplishing work goals and accepts responsibility for decisions and actions
Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate decision-making process; makes timely decisions
Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality
Research - Performs diligent and extensive investigation into account/invoice discrepancies.
Follow Up - Ability to increase the effectiveness of a previous action and ensure its completion.
Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives.
Teamwork - Balances team and individual responsibilities; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed
Experience and Skills
Qualifications:
The requirements listed below are representative of the knowledge, skill, and/or ability required
Math Ability:
Ability to add, subtract, multiply and divide, using whole numbers and decimals. Understands and interprets numerical relationships.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists. Ability to interpret a variety of instruction furnished in written, oral, diagram, or schedule form.
Computer Skills:
To perform this job an individual must very comfortable with working with computers and have strong computer skills. Capable of typing 35 WPM and possess 10-key skills. Be skilled with spreadsheet and word processing applications. Microsoft Access experience is preferred.
Work Environment:
While performing this job, the employee is regularly exposed to forklifts and motorized conveyers. 100% of the employee's work will be performed in a non-climate controlled warehouse. The employee will be exposed to moderate noise levels.
Physical Demands:
While performing the duties of this job, the employee is regularly required to stand; lift; reach with hands and arms. The employee is also required to walk; sit; stoop; kneel or crouch; talk or hear.
The employee must periodically lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision and distance vision.
Benefits
Job Benefits Overview:
Medical
Dental
STD/LTD
401(k)
Equal Opportunity Employment /Disabled/Protected Veteran
And more!



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